At a glance
What you want to change | Allowed? |
Platform | Not yet. Accounts run on Match-Trader, and MetaTrader 5 is planned for later. Once a second platform is offered to you, you can switch once, free, before your account's first trade |
Account size | No. The size cannot be changed after purchase |
Product (2-Step, 1-Step, Flash or Instant) | No. The product cannot be changed after purchase |
Currency | Accounts are in US dollars. There is no other account currency to change to |
An add-on, after buying | No. On 2-Step, 1-Step and Instant, add-ons are bought with the account. On Flash, the profit split upgrade, Payout On Demand and swap-free can be bought only with the second payment after you pass, and they apply only once the account is funded |
Key rule: If what you received is not what you ordered, that is not a change request. It is a setup mismatch, and a person sorts it out; see "You received the wrong setup" below. If you cannot log in at all, that is not a change request either: start with I can't log in or didn't receive my credentials.
Switching platform before your first trade
Check your platform before you place a trade. The free switch is available until your account's first trade. It is one switch per account, so choose carefully the second time.
Check the platform is offered to you. Accounts run on Match-Trader, and MetaTrader 5 is not offered yet. Once it is, availability may depend on where you live.
Message us in the chat and ask for a person. Give the account number, the e-mail address you used at checkout and the platform you want. Nothing else is needed.
Wait for a person to confirm the switch before you trade. A request is not a change.
The rules of your account come from what you bought: the rules in force when you bought govern that account (Terms clause 5.5).
Size, product and currency
The size and product of an account are fixed once you buy, and accounts are in US dollars. Two things can look like a change and are not:
Scaling on 2-Step and 1-Step has its own conditions, and it never changes the account's product or its profit split. See How the scaling plan works.
Moving from Flash to a 2-Step is a new purchase. A Flash purchase earns no credit toward a 2-Step.
Example: You bought a $50K 1-Step and now want $100K: the size cannot be changed after purchase. You bought on Match-Trader, have not placed a trade and would prefer MT5: MT5 is not offered yet. Once it is offered to you, you can switch once, free, before your first trade. You already traded on it: the free switch is available only before the account's first trade.
You received the wrong setup
If you received something other than what you ordered, for example your platform login details are for a different platform from the one on your order, or an add-on you paid for does not show on the account, do not trade on the account until a person has replied.
What to send
Message us in the chat and ask for a person. Send only these:
the e-mail address you used at checkout;
the order reference from your order confirmation;
the account number;
the platform named in your order, and the platform shown in your platform login details;
if a switch you were told was agreed does not show on the account, the earlier conversation and the platform still shown.
That is everything a person needs to check the account against your order. Never send your trading password, a login code, a card number or an identity document. If you forward an e-mail with your login details, or your order confirmation, remove the password, any code and any link first: the account number and the platform name are all we need from it.
What happens next
A person checks what you received against your order and tells you what happens with the account. Wait for that reply before you trade. A request is not a change.
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Next step
Want to switch before your first trade, or received the wrong setup? Message us in the chat and ask for a person, with the account number and the platform you want. Every way to reach us is in How to contact EverFunded support.