What to do now
A person checks where your payout stands. This is not answered automatically, and we never tell you a payout is approved before it is.
Open the Messenger and choose Talk to a person, or e-mail [email protected].
Give us your account number, the payout reference or the date you requested, and the method you chose.
A person checks your request and tells you its stage: in review, processed, or waiting on something from you.
Next action: Send only those details. Never send your password, card number or wallet recovery phrase. Do not submit the same request twice: ask us about the one you already made.
What each stage means
Stage | What it means |
In review | A person is checking the request. It is not refused, and it is not approved |
Waiting on something from you | The request cannot move on until you provide something, for example verification |
Processed | The request has been dealt with. If it shows as processed but has not arrived, message us with the payout reference |
The account is read-only while you wait. You cannot trade on it until the request is dealt with.
Verification may be needed first. A payout is not released while a verification check is open. See How to complete identity verification: documents and common fixes.
A date. A person can tell you the stage your payout is at. We do not promise a date for a payout that is in review.
Which payouts a person reviews first
During the first month after our launch, a person reviews every payout. After that, in general, a crypto payout under $500 with no flags can be processed automatically, even if it is the account's first payout, while bank transfer payouts, payouts of $500 or more and flagged payouts are reviewed by a person first. The $500 is your share after the split. The routes, and the processing commitment on automatic payouts, are in How long does a payout take?.
Example: "I requested a payout of $600, my share, by crypto on Monday, and it still shows as pending." Because it is $500 or more, it is reviewed by a person before it is processed. A person can tell the trader whether the review is still open or needs something from them.
If something looks wrong
The amount or the destination. If the amount looks wrong, the destination is wrong, or a payout shows as processed but has not arrived, message us with the payout reference.
A payout you think was sent late. If you think a payout covered by our processing commitment was sent late, tell us. See How long does a payout take?.
A refusal. A person will explain the reason. If a request is declined for a reason that is not a breach, the account goes back to trading and your cycle carries on. If you still disagree, you can raise a formal complaint and appeal. See How to contact EverFunded support.
Your next payout. Your next cycle starts when this payout has been completed and paid. See When can I request a payout?.
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Next step
Questions about your own payout are always answered by a person. Open the Messenger and choose Talk to a person, or e-mail [email protected] with your account number and payout reference.