Which route your payout takes
It depends on whether a person needs to review the payout first. The amounts below are your share after the split, before any payout or network fee.
Your payout | What happens |
Any payout in the first month after our launch | Reviewed by a person first |
After that month: crypto, under $500, no flags, including an account's first payout | Can be processed automatically |
Crypto, $500 or more | Reviewed by a person first |
Any bank transfer | Reviewed by a person first |
Any payout flagged by our checks | Reviewed by a person first |
During the first month after our launch every payout is reviewed by a person. After that, every bank transfer payout, every payout of $500 or more and any flagged payout is reviewed by a person first. Being reviewed does not mean anything is wrong.
Processing time. Payouts are processed within 24 hours, except in exceptional cases, including bank transfer payouts and payouts a person reviews first. Processing ends when we send the payout to our payout provider. It is not the time the money reaches you. Reviews have no published time: if your payout is in review, a person can tell you what stage it is at.
Key rule: A review is a normal step. It is not an accusation, and it is not a refusal. We never tell you a payout is approved before it is, and we cannot promise in advance that a request will be approved: each request is checked against the payout conditions and our Terms, and rewards are discretionary.
From request to receipt
Requested. Your request is recorded, and the account is read-only until the request is dealt with. Check first that it meets the conditions in When can I request a payout?.
Reviewed, if needed. A person checks the request, including your verification and whether the account kept to the rules. A payout is not released while a review or a verification check is still open. A review can ask you to complete or update verification: send documents only through the secure verification route, never by chat or e-mail. See How to complete identity verification: documents and common fixes. If a request is declined for a reason that is not a breach, the account goes back to trading and your cycle carries on.
Sent. We send the payout to our payout provider, by the method you chose.
Received. The money reaches your wallet or bank account. Arrival is separate from sending: after we send a payout, your bank or the crypto network decides how long delivery takes.
If an automatic payout is late
Our processing commitment. For an automatic payout, we send the payout to our payout provider within 24 hours of your eligible request. If we send it later than that, we pay you $1,000 for that late payout, once per late payout. An automatic payout is a crypto payout under $500 with no flags, after the first month from our launch, and an account's first payout can qualify. The 24 hours start once your verification and every other condition for the request are complete, and they end when we send the payout, not when it reaches you. The commitment does not cover bank transfer payouts, payouts of $500 or more, flagged payouts or any payout a person reviews. If a covered payout was sent late, message us and we pay the $1,000 within 5 business days.
If you think an automatic payout was sent late, message us with your account number and payout reference.
Example
These examples show the route only. They are not payout decisions. Each amount is the trader's share.
$300 by crypto, no flags, in the first month after our launch. Reviewed by a person first, because every payout is reviewed in that month.
$300 by crypto, no flags, after that month, and the account's first payout. Can be processed automatically, and is covered by the processing commitment above.
$300 by bank transfer. Reviewed by a person first, because every bank transfer payout is reviewed.
$750 by crypto. Reviewed by a person first, because it is $500 or more.
Related articles
Next step
Waiting on your own payout? A person answers that. Open the Messenger and choose Talk to a person, or e-mail [email protected] with your account number and payout reference. Never send your password, card number or wallet recovery phrase. See My payout is pending: where is it?.