At a glance
Yes. Your identity must be verified before your first payout, on every product. We may also ask you to verify at another time, for example if a payment partner requires it. We publish no set processing time (Terms §4.2) (AML & KYC Policy §4.2–4.3).
For what to prepare, and how to fix a failed check, see How to complete identity verification: documents and common fixes. When verification applies to your account, and where yours stands, is answered by a person.
When you are asked
Your account | When verification is completed |
2-Step, 1-Step, Flash or Instant | Before your first payout |
Any account | At another time if we ask, for example if a payment partner requires it |
We publish no set processing time. A person can confirm when verification applies to your account.
Example: "I passed my 2-Step evaluation and received a verification request. Is that normal?" Yes. Your identity must be verified before your first payout, and we may ask you to verify at another time (Terms §4.2). The trader completes it through the secure step they were given. If anything is unclear, a person can confirm what is needed for their account.
How verification works
Provider. Verification runs through our identity-verification provider, Sumsub. Your documents are processed through Sumsub under our Privacy Policy.
What you may be asked for. A valid government-issued photo ID, a proof of address issued in the last six months, and a live selfie or liveness check (Terms §4.3). In some cases, where our AML checks require it, we ask for more, such as the source of your funds.
Only through the secure step. Start verification only from the secure step we give you. Never send identity documents by chat or e-mail.
Names must match. The name on your account must match your documents, and every account must be traded by the person whose identity verified it.
Honest documents only. Our Terms treat false, expired, altered or someone else's documents as a serious breach.
Where does my verification stand?
That is a question about your account, so a person answers it:
Message us with your account number. Do not attach documents.
A person will check your verification and tell you the next step. If it was rejected, a person will look at what the provider flagged and tell you how to fix it. Many failures are covered in How to complete identity verification: documents and common fixes.
If you disagree with a verification decision, you can raise a formal complaint. See How to contact EverFunded support.
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Next step
Open the Messenger and choose Talk to a person, or e-mail [email protected] with your account number. Do not attach documents.