At a glance
Identity verification runs through our verification provider, Sumsub. You may be asked for a valid government-issued photo ID, a proof of address issued in the last six months, and a live selfie or liveness check. The name on your EverFunded account must match your documents. Verification must be complete before any reward is considered or paid.
Key rule: Never send identity documents by chat or e-mail. Upload them only through the secure verification step we give you.
Complete the check
Start verification from the secure step we give you. Use only that route. Never upload documents in the chat or send them by e-mail.
Photo ID. A valid, government-issued photo identity document that has not expired.
Proof of address. A document issued in the last six months that shows your name and home address, such as a utility bill, a bank or card statement, or a letter from a government or tax authority.
Liveness check. Follow the on-screen prompts for a live selfie that is matched to your ID.
Submit and wait for the result. If more information is needed, you are told what to send.
In some cases we may ask for more, such as information about the source of your funds, where our AML checks require it. Every account must be verified to, and traded by, its own owner: you cannot use a family member's documents or verify for someone else. The payment method you use, and the wallet or bank account a payout is sent to, must be in your own name (Terms §7.6) (AML & KYC Policy §8.5). See Can someone else trade my account, or can I transfer it?.
Fix a failed check
These are the most common reasons a check fails, and how to fix each one:
Problem | Fix |
The name does not match your ID | Use your full legal name as it appears on your ID. If your account name is wrong, message us before you resubmit |
The photo is blurred, cropped or has glare | Retake it in good light with the whole document in view |
The ID has expired | Use a valid document |
The proof of address is too old, or does not show your name and address | Use a document issued in the last six months that shows both |
The liveness check fails | Use good light, keep your face uncovered and follow the prompts |
The documents belong to someone else | This is not allowed. Each account is verified to, and traded by, its owner |
Example: A trader's verification is declined because their proof of address is a utility bill from eight months ago. They resubmit with a bank statement issued last month that shows their name and home address, and the document check can go ahead.
Retry it yourself, or ask a person?
Retry yourself when a reason is shown with the result: fix it, using the table above, and resubmit through the same secure step.
Ask a person when it fails again, when no reason is shown, or when the name on your account is wrong. Message us with your account number. Do not attach documents. A person will look at what the provider flagged and tell you the next step.
If you disagree with a verification decision, a person will explain it, and you can raise a formal complaint. See How to contact EverFunded support.
When you are asked, and how long it takes
Our Terms and AML & KYC Policy require verification before any reward is considered or paid. It also confirms that each account is operated by the person it belongs to. Your identity must be verified before your first payout, on every product. We may also ask you to verify at another time, for example if a payment partner requires it. We publish no set processing time (Terms §4.2) (AML & KYC Policy §4.2–4.3). When it applies to your account is answered by a person: see Do I need to verify my identity (KYC)?.
If you have been waiting and have not heard back, message us. Your documents are processed through Sumsub under our Privacy Policy. See Our Terms, Risk Disclosure, privacy and other policies.
Related articles
Next step
Complete your verification through the secure step we give you. If you are stuck, open the Messenger and choose Talk to a person, or e-mail [email protected]. Do not attach documents.