At a glance
Whether a refund applies depends on why you are asking. Find your situation in the table below. Whether it applies to your order is decided by a person, never by automation, and you do not need to ask for one: a refund request reaches a person by itself.
Approved refunds go only to the original payment method, the one you used at checkout. A reward or payout is not a refund: they are separate things, governed by separate sections of the Terms.
Find your situation
Situation | What the policy says |
You cancel before your account is delivered | Refunded in full. Delivery is normally within 24 hours of payment, so this window is usually short (Refund & Cancellation Policy §4.1, §9.1) |
You paid, but your login details never arrived, in your Dashboard or by e-mail | Delivery is normally within 24 hours of payment. If your login details don't arrive within 72 hours and we can't fix it, the fee is refunded in full to the original payment method (Refund & Cancellation Policy §4.1, §4.3) |
A duplicate charge, a wrong amount, or a confirmed technical failure on our side | A goodwill refund is considered, case by case |
Your account was delivered and you no longer want it | Not refundable |
You failed the evaluation, broke a rule, failed verification or the account was closed for cause | Normally not refundable. A person reviews each case |
Taxes charged at checkout | Generally not refunded (Refund & Cancellation Policy §8.5) |
You are a consumer in the EU or UK | Asking for immediate delivery at checkout ends the statutory withdrawal right once the account is delivered. Where that right was not lawfully waived, we honour it |
Otherwise fees are not refundable once your account is delivered. Goodwill refunds are considered case by case, and statutory rights are honoured where they apply.
Example: You started a Flash for $0.99 and did not pass. Nothing more is charged, and the $0.99 is not refunded. If you pass and don't pay the rest within 14 days, the pass lapses and nothing more is owed.
Fee back after a fourth payout
This is a separate benefit, not a refund of a purchase you want to cancel. On 2-Step and 1-Step, the fee is refunded after that account's fourth payout. Not on Flash or Instant. It is earned per account, and the refund is what you paid for that account's fee, after discounts and not including add-ons. Passing and earlier payouts do not trigger it, and reaching a fourth payout is not guaranteed. Otherwise fees are not refundable once your account is delivered. Payouts on a new account that replaces that account at a scaling step also count toward its fourth payout, and the fee is refunded only once.
That refund goes to your original payment method, the one you used at checkout. It is started within 10 business days of approval and is never paid as part of a payout. See Getting your 2-Step or 1-Step fee back after your fourth payout.
Example: You passed a 2-Step evaluation and received your first payout. The fee refund is not due yet, because it follows that account's fourth payout, not passing or an earlier payout. If you think you have reached your fourth payout, message us and a person will check your account.
Before you contact your bank
Please contact us before your bank. We can usually fix the underlying problem directly and faster. Your right to dispute a genuinely unauthorised charge is not affected. A chargeback for a purchase you made and received, raised without contacting us first, can lead to the account being closed and any prospective reward being forfeited under the Terms.
Goodwill requests have a time limit. E-mail [email protected] from your registered e-mail address within 14 days of the charge, with your order number, the payment method you used and what went wrong. We acknowledge within 2 business days and aim to decide within 7 business days (Refund & Cancellation Policy §7.3).
A reset code is not a refund. It is a discount on a new account, not money returned. See My challenge failed: can I retry or reset it?.
Where this article and the published policy differ, the policy governs.
What to send
Message us in Messenger, or e-mail [email protected] from the e-mail address registered to your account, with:
your order number;
the type of payment method you used;
what went wrong.
Never send full card numbers or passwords. A refund is always decided by a person, so you do not need to ask for one. A person reviews the order against the policy and tells you what applies. If you are not satisfied with the answer, our complaints process exists for exactly this. See How to contact EverFunded support.
Related articles
Next step
Send us your order number, the type of payment method you used and what went wrong — in Messenger, or at [email protected] from your registered e-mail address. A person reviews the order against the policy and tells you what applies.
This article explains, in plain language, the Refund & Cancellation Policy §4.1, §4.3, §5, §6, §7, §8.2, §8.5, §9, §11, §12, the Terms §9 and the Complaints & Dispute Resolution Policy §7. Where this article and the published policy differ, the policy governs.