An account usually ends for one of three reasons: a loss limit was exceeded, a prohibited trading practice was confirmed, or the account was closed for inactivity. Which one applied to your account is a question only a person can answer, from your trade record.

Next action: To get the actual reason for your account, message us with your account number. A person on our team tells you which rule applied, and when, from your trade record.

Going past the Max Daily Loss or the Max Loss is a breach. A Flash evaluation has no Max Daily Loss, so on a Flash evaluation the Max Loss is the loss limit that applies. A funded account that breaks a loss limit is closed, with no warning first. An evaluation that exceeds a limit fails (Terms §5.4). Losses inside the limits do not end an account; only a breach does. See What is drawdown, and how do the Max Daily Loss and Max Loss work?.

On a funded account, a verified deduction of ineligible news profit lowers the balance, so it can take the account past its overall loss limit.

Example: "My 1-Step evaluation ended on Tuesday afternoon." A person checks the trade record and explains, for example, whether that day's loss went past the 1-Step daily limit of 3%, with the time it happened.

Exploitation, abusive trading practices and unreasonable risk-taking are prohibited and may result in review and action under the account terms. Depending on the conduct, the consequences under our Terms can include cancelling affected trades, ending the evaluation, closing the account and forfeiting a pending reward (Terms §11.3). See Which trading practices are prohibited?.

Opening or closing a trade counts as activity, and so does a change in the profit or loss of a position you hold open. Signing in to your Dashboard or your platform does not. An account with no activity may be closed for inactivity, and we e-mail you first (Terms §5.7). That is a separate process from a breach, and it is explained in What happens if I stop trading for a while?.

An account can also be closed if identity verification is not completed or false documents are provided (Terms §4.5), if you are in a restricted country or use a VPN to hide your location (Terms §13.4), if you raise an unfounded chargeback (Terms §9.3), or where we must act for legal, security or platform-integrity reasons (Terms §16.2). Where a decision forfeits a reward, terminates your account or bans you, we send written notice with the reasons and the data relied on, except in cases of fraud, serious or repeated breach, sanctions or immediate risk, where we may act first and you can still appeal (Complaints Policy §5.6).

Some things look like a closure but are not a breach:

For how breaches work in general, see What happens if I lose money or break a rule?.

Never send your password.

If the Dashboard sign-in page says your account has been blocked, message us in the chat on everfunded.com or e-mail [email protected]. A person answers.

A person explains the specific rule and when it applied, from the trade record. We apply the published rules and do not reinterpret them after the fact. The Messenger cannot tell you why your account closed: questions about your own account are always answered by a person.

Open the Messenger and choose Talk to a person, or e-mail [email protected] with your account number.