At a glance
Open the chat on everfunded.com and ask your question. Our AI assistant answers general questions using Help Center articles and shows you the article it used, and you can ask to talk to a person at any time. You can also email [email protected].
Questions about your own account are always answered by a person, and you do not have to ask for one — we route them. That covers a payout, an identity verification, a refund, a closed account, the status of your account or evaluation, access to your platform or your Dashboard, and the status of a payment.
Languages. Our AI assistant answers in the language you write in. Help Center articles are available in English, Spanish, German, Portuguese, French, Italian, Japanese, Polish, Turkish and Arabic. Formal complaints are handled in English. Your Dashboard is in English.
Choose your route
Your question | Where to go | Who answers |
Anything about your own account: a purchase or a charge, signing in or your login details, a trade or an account result, a payout, a payment, identity verification | The chat on everfunded.com, or [email protected] | A person. Your conversation is routed to our team without you asking |
A general question about how EverFunded works | The chat on everfunded.com | The AI assistant, which shows the article it used. Ask for a person at any time |
Questions you want to put in writing, with screenshots if they help | A person reads your email and replies | |
Affiliate and partner enquiries | The chat, or [email protected] | |
A formal complaint, after support has not resolved your issue | Handled under the Complaints & Dispute Resolution Policy. See "Making a complaint" below | |
Questions about your personal data | Handled under the Privacy Policy | |
Formal legal notices | Handled under the Terms |
What to send
Your question | Send us |
A purchase or a charge | The order number, the date of the charge and the email address you used at checkout |
Signing in to your Dashboard, or platform login details you did not receive | The email address you registered or used at checkout, and the platform your account runs on. If it is your Dashboard password, choose Forgot password? on the Dashboard sign-in page and then Send Reset Link first |
A trade or an account result | The account number, the platform, the instrument, the time shown on your platform and a screenshot |
A payout | The account number and the date of your request |
Identity verification | Your registered email address only. Documents go through the verification step with our provider, Sumsub, never through the chat or email |
Never send your password, a full card number or security code, a one-time login code, or identity documents in a chat or an email. Never share your password, even with someone who says they work for EverFunded.
What happens next
In the chat, the AI assistant explains how things work in general. It does not decide cases or tell you what will happen on your account, and it does not wait to be asked before handing one over. If you ask to talk to a person, your conversation passes to our team, and it is not closed automatically.
By email, a person reads your email and replies.
How quickly will I get an answer? The AI assistant answers any time. Formal complaints have their own timescales, set out in the next section.
If you can't see the chat on everfunded.com, email [email protected] instead.
If you asked for a person and your conversation closed without an answer, start a new conversation or email [email protected]. Mention the earlier conversation.
Contact us before your bank. If there is a problem with a charge, tell us first. A bank dispute is usually slower, and an unfounded one can lead to your account being suspended or closed (Terms §9.3).
If a message that claims to be from EverFunded asks for a password, a card number or a payment outside checkout, do not reply. Report it to [email protected].
Example: A trader's payout request is taking longer than they expected. They open the chat, ask to talk to a person, and give their account number and the date of the request. The AI assistant does not guess at the status of the payout. The conversation passes to a person, who checks the case and replies.
Making a complaint
Make a complaint if support has not resolved your issue, if you are unhappy with how support handled your case, or if you disagree with a decision, for example about a breach, a charge, a verification result or a reward. Send it to [email protected] from the email address registered to your account, and include:
your name and account ID
any order or transaction reference
what happened, and when
your evidence
the outcome you are asking for
Raise a complaint within 90 days. We acknowledge it within 2 business days, aim to give a full answer within 10 business days, and give a final position within 30 calendar days of receipt, except in exceptional circumstances that we explain in writing. You can appeal within 10 business days of our answer, and we aim to decide an appeal within 10 business days (Complaints & Dispute Resolution Policy §3.1, §3.3, §4.1, §4.3, §5.1, §5.5).
By post. Formal legal notices can be sent by post to our registered office: EverFunded Ltd., Unit 1, La Place Creole, Rodney Bay Village, Gros Islet, Saint Lucia. For anything else, the chat or email is faster.
Related articles
Next step
Pick the route for your question and send us what the table above asks for — that is what gets it answered first time.
Anything about your own account: the chat on everfunded.com, or [email protected]. It reaches a person.
A formal complaint: [email protected], using the list above.
Your personal data: [email protected]. A formal legal notice: [email protected].