At a glance
Every partner has a partner dashboard from their first customer, and it is where your referrals and your commission are shown. Anything that has to be checked against our records — your rate, your balance, a payment, or a referral you believe is missing — is checked by a person and answered directly. The AI assistant explains how the programme works in general; it never answers about your own partner account.
Check these first
Your partner dashboard. Your referrals and your commission are shown there.
How the programme works in general. How affiliate commission works: from 12% up to 25% explains rates and what moves you up a tier, When affiliate commission is approved and paid, and when it is deducted explains approval, payment and deductions, and How referrals are tracked: links, codes and the 45-day window explains which referrals count. Reading them first may answer your question — for example, why your rate is not what you expected.
Ask a person: what to send
If your dashboard still does not match, message us in the chat, or email [email protected], with the details below. Your rate, your balance, your payments and any referral you believe is missing are checked by a person, not by the AI assistant.
Your question | Send us |
Your rate | Your partner name and your tracking link or code |
Your balance or a payment | Your partner name and the date of the payment you are asking about |
A referral that was not credited | Your partner name, your tracking link or code, the date of the order and the country |
Never send passwords, or a customer's personal details such as their name or email address: send the date of the order and the country instead. Never share your password, even with someone who says they work for EverFunded.
Example: Someone in a partner's audience says they bought a 2-Step through the partner's link, but the referral is not in the partner's dashboard. The partner messages us with their partner name, their tracking link, the date of the order and the country. The AI assistant does not guess whether the referral counts: a person checks it against our records and replies.
What happens next
A person checks your question against our records and replies directly. If you asked for a person and your conversation closed without an answer, start a new conversation or email [email protected], and mention the earlier conversation. Every way to reach us is in How to contact EverFunded support.
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Next step
Check your partner dashboard first. If it still does not match, send us your partner name and the details from the table above, in the chat or at [email protected], and a person will check it against our records.